I understand the relationship people think they might be owed when they exchange money for goods or services, but the people using the terms consumers and potential customers here are doing so specifically because we’ve never actually sold them anything and don’t owe them anything at all. "We’ve been told nonstop throughout this about how we must treat 'consumers' or 'potential customers' a certain way. You can see this evidenced by the massive number of angry people threatening to pirate our game in retaliation to any perceived slight." "These folks believe they hold the magic power of the wallet over developers who should cower before them and capitulate to any of their demands. I think their extreme passion for games has made them perceive the people who provide those games as some sort of mystical 'other', an outgroup that’s held to a whole set of weird expectations," Wasser writes. "There’s a strange relationship a segment of the gaming community has with game developers. Wasser also shared a small but harrowing sample of some of the messages he and Cordingley received following the EGS announcement, which include horrific racism and threats of violence: In other words, precisely the sort of toxicity that Wasser referenced in his initial announcement.
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